Automotive Warranty Management training
Agenda:
1. IATF requirements related to warranty returns
- 8.5.5.1 Feedback of Information from Service
- 9.3.2.1 Management review inputs β supplemental
- 9.1.2.1 Customer satisfaction β supplemental
- 10.2.5 Warranty management systems
- 10.2.6 Customer complaints and field failure test analysis
2. Warranty management in relation to Customer Specific Requirements (CSR), with examples of IPTV data
- Stellantis xFCA β CQI-14 Automotive Warranty Management
- General Motors
- Ford
- VW β NTF according to VDA Field Failure Analysis (VDA FFA)
- BMW:
- IPTV example
- GS95004:2018 overview
3. Daimler warranty requirements
- Mercedes-Benz Special Terms
- MBN 10448 β Field Failure Analysis
4. Basic Warranty Terms used in the Automotive Industry
- IPTV β Incidents Per Thousand Vehicles (R/1000, C1000)
- Technical Factor
- No Trouble Found
- Months in Service (MiS); Time in Service (TiS)
5. Client and supplier preventive actions
- Reliability tests
- Quality Tracking
- Tests performed by internal clients
- Client site visits for product training, handling, and joint line walks
6. Cooperation approaches with clients on warranty return analysis
- Data collection from organizations for an agreed warranty period (e.g., mileage, months of use)
- Definition of the technical factor and part flow from the warranty field
- Specification of actions to be carried out by the dealer before returning the parts
- Methods of reporting analysis results provided to clients
- Statistical methods used for risk analysis (e.g., Weibull, PPM)
7. Best practices
- Data verification provided by clients
- Invoice processing and accounting (e.g., Stellantis, former FCA)
- Activities such as Flying Doctor / Man in the Van
- Feedback to resident engineers in manufacturing plants and cooperation with client plant quality teams regarding warranty-related outputs
- Customer data verification (e.g., warranty start date vs. issue date)
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Automotive Quality Solutions
Training program
PDF file
Automotive Quality Solutions
Participants will learn:
- How to initiate cooperation with the client regarding warranty returns management
- Whom to contact within your organization to obtain data useful for client cooperation
- How to launch internal activities to define the warranty flow and dealer support processes
- Effective methods for presenting warranty data to the client
- How warranty data can be used to strengthen relationships with client plants receiving the parts
Automotive Quality Solutions
Benefits to the company:
- Reduction of warranty costs within the organization
- Positive impact on long-term client relationships through effective warranty returns management
- Lessons learned from warranty issues that can be applied to new projects
- Improved warranty claim handling efficiency
- Stronger risk prevention in future projects
Automotive Quality Solutions
Duration:
2 days
Date of open training:
07β08 May 2025 (online session)
Price:
β¬750 per participant.
For groups of 2 or more participants from the same plant, a 10% discount applies to the second and each additional participant.
Payment Terms:
An invoice will be issued after the service is delivered.
Payment due within 30 days of the invoice date.
The price includes:
Participation in the training
Training materials
Certificate of completion
12-month post-training consulting support for all participants
Download our free ebook Automotive Warranty Management β Practical Guideline for Suppliers
