8D Problem Solving Training

Agenda:

1. Steps of the 8D Analysis Process:

D0 – Preparation and Problem Statement

• Initial problem evaluation criteria
• Emergency Response Actions (ERA) – when to use them and what information is needed for validation
• Case study

D1 – Team

• Recommended team structure and roles
• Responsibilities of team members
• Methodology for conducting meetings
• Case study

D2 – Problem Definition (Using 5W2H and Is/Is Not)

D3 – Interim Containment Actions (ICA)

• Ensuring effectiveness in the context of customer safety
• Examples of actions implemented by the production plant and at the customer’s location

D4 – Root Cause Analysis

• Tools and documentation review

D5 – Identifying Corrective Actions

D6 – Implementation of Permanent Corrective Actions (PCA) and Effectiveness Assessment

D7 – Preventive Measures

• Examples of documents that need to be updated after a claim
• Difference between “Read Across” and “Lesson Learned”

D8 – Closing the Analysis and Team Recognition

2. Describing the Search for Causes of Nonconformity

3. Records of Actions Taken

4. Tools for Initiating Corrective and Preventive Actions

Ishikawa Diagram for:

• Why Happened (WH)
• Why Undetected (WU)

5 Whys:

• Correct transition between questions
• Case study

5W2H Analysis and “Is / Is Not” Method:

• Properly structured problem description
• Common mistakes made by teams
• Case study

5. Group Troubleshooting

• Building an interdisciplinary team
• Effective communication within the team
• Collaborative search for causes of nonconformity