CQI-14, also known as industry best practice guidelines, aim to promote the development of customer satisfaction and continuous improvement of the warranty management program by reducing associated risks and, consequently, decreasing the number of warranty returns.

In a competitive business environment, understanding the organizational context in which a company operates is crucial to its success. Why? Because the correct application of knowledge about this context can help the organization achieve strategic goals and results.

The injection process is among the most commonly used in the production industry. As in other methods, product quality is crucial and offers a competitive advantage.

Regardless of whether the organization or the client is responsible for the project, proper management of equipment status is a key element of any new launch. The most crucial aspect is Off Tool Off Process (OTOP), which signifies the final process in its designated location.

Organizations supplying components to the automotive industry fall into two categories. The first scenario involves the client being responsible for the design, while we are responsible for implementing the production process. The second scenario involves shared responsibility for the project, known as co-design.

In a world of dynamic changes and continuous improvement, the role of a quality engineer becomes crucial to the success of every organization. The best books for quality engineers will provide you with a solid theoretical foundation but will also inspire you to take appropriate actions in this area.

In manufacturing, where quality is paramount, the welding process is emerging as a critical aspect of production. A thorough assessment of the welding system not only ensures product durability and functionality but also impacts safety, efficiency, and customer satisfaction. In the industry, these standards are outlined in the CQI-15 manual.

If Error Proofing or Mistake Proofing is used during the production process, remember that, in addition to calibration standards, implementing negative master samples, known as Red Rabbit, should also be considered.

The management of the quality policy is a dynamic process that evolves with the development of the organization. These practices serve as the starting point for effectively improving quality systems.

IPTV serves as a key warranty indicator, allowing organizations to accurately assess the effectiveness of implemented actions based on field return analysis. Moreover, it helps identify trends, enabling early intervention if the number of parts requiring analysis increases.