During automotive warranty management it’s worth to know about available software which supports organization in cost saving and prediction of quality spills from field.
Customer Escalation Management Strategies: Control Shipment (CSL) and Controlled Shipping
Each OEM client has a defined escalation process that includes, among other actions, activities related to 100% Control Shipment.
VDA FFA Explained: Introduction to Field Failure Analysis
VDA FFA (Field Failure Analysis) is one of the two reference manuals used to address specific customer requirements outlined in point 10.2.5 of the IATF standard.
Interim Containment Actions (ICA): D3 in the 8D Methodology
Each person involved in problem solving using the 8D Methodology must be aware that ICA can be applied not only in step D3 but also in D0, defined as the Problem Statement.
How Can a Flying Doctor Improve Automotive Warranty Performance?
Flying Doctor (Man in the Van) activity in automotive warranty performance can play strategic role regarding main KPI’s improving.
Why Are Stellantis-FCA Forever Requirements Crucial for Suppliers?
Stellantis-FCA Forever Requirements are a set of activities organizations must perform to ensure process stability and product quality.
ISO 19011:2018 – A Guide to Effective Management Systems Audits
The implemented quality management system requires regular maintenance and improvement, with audits serving as a key tool for assessment.
Customer Specific Requirements (CSR) according to IATF
An organization implementing a quality management system based on IATF 16949 must also ensure compliance with its clients' requirements at all times.
Weibull Analysis: A Key Tool in Automotive Warranty Management
Weibull analysis should be applied by organizations when the probability of failure changes over time. In practice, it is used for issues that do not appear directly in production plants but begin to emerge in the warranty field.
8D Problem Solving – The Most Common Mistakes
When creating an 8D report for internal or external quality problems, it is important to remember a few key principles to ensure it fully addresses all aspects of the issue.
