No Trouble Found is the result of an analysis stating that the problem has not been confirmed. If the Pareto analysis shows that it's the main contributor to warranty returns, then the production plant should consider implementing strategies to reduce its occurrence.
Customer Representative Audit: How to prepare the Production Area?
During the pre-launch phase and current production, the customer representative reserves the right to perform a process audit. The production area is where most non-conformities are typically found; therefore, it should be properly prepared.
Why is the effective implementation of the Information Security Management System in accordance with ISO 27001 necessary nowadays?
The challenges and threats faced by organizations operating in an information-rich, technology-intensive environment demand thorough preparation and effective responses. These requirements are met, among others, by the ISO 27001 standard.
5xWhy – effective method for root cause determining
5xWhy is a key part of problem solving. Thanks to it, we are able to define the root cause, not just the symptom.
Interim Containment Action – 3 strategies that can be implemented without informing the Client
Nobody likes customer complaints. However, when they occur, it’s important to first implement interim containment actions (ICA). We can distinguish between activities that are officially included in the complaint report and those that we can check internally, but not necessarily inform the client about.
HERCA – Method for Human Error Root Cause Analysis
One of the most common errors in troubleshooting is that the problem was caused by the operator. In practice, this is just the tip of the iceberg that reflects the symptom. In order to get to the root cause, HERCA method is very useful.
Customer Satisfaction (IATF 9.1.2.1) – Implementation Guide with Radar Chart
Customer satisfaction is one of the requirements from IATF standard. In the below article, we present a proposal for its implementation by Radar Chart application.
Control Plan – What you should know during development?
The Control Plan is one of the three basic quality documents created by suppliers after receiving a new project assignment from the customer (OME). This article presents what should be known during its development.
50 Essential Automotive Terms and Abbreviations for Suppliers – Part III
In the article above, we present the third part of our series on English phrases and abbreviations for suppliers producing components for the automotive industry.
TISAX – Information security assessment standard in the automotive industry
TISAX® is a certification used in the automotive industry focusing on secure processing information. Increasingly, it's also a OEM customer requirement that determines a new business assignment.
