5xWhy is a key part of problem solving. Thanks to it, we are able to define the root cause, not just the symptom.

Nobody likes customer complaints. However, when they occur, it’s important to first implement interim containment actions (ICA). We can distinguish between activities that are officially included in the complaint report and those that we can check internally, but not necessarily inform the client about.

One of the most common errors in troubleshooting is that the problem was caused by the operator. In practice, this is just the tip of the iceberg that reflects the symptom. In order to get to the root cause, HERCA method is very useful.

Customer satisfaction is one of the requirements from IATF standard. In the below article, we present a proposal for its implementation by Radar Chart application.

The Control Plan is one of the three basic quality documents created by suppliers after receiving a new project assignment from the customer (OME). This article presents what should be known during its development.

In above article, we present third part of the series related to English phrases and abbreviations for suppliers producing components for automotive.

TISAX® is a certification used in the automotive industry focusing on secure processing information. Increasingly, it's also a OEM customer requirement that determines a new business assignment.

The Is / Is Not method is an efficient 5W2H extension used to define the problem description. It gives us the opportunity to look at the problem wider and analyze the risk of potentially non-compliant parts at the customer's site.

Customer Specific Requirements are not only about quality. In practice, they relate to most of the company's business processes. One of the proposals for their identification and management is the use of a requirements matrix.

The CQI-9 Heat Treatment System Assessment is a reference manual from the AIAG group, which is reflected in the Customer Specific Requirements for Tier 1 automotive suppliers.