Both during a new launch and ongoing production, manufactured products must meet the required quality and quantity standards. If these requirements are not met, customer escalation may occur. The most serious form of escalation is the New Business Hold (NBH).

Artificial intelligence (AI) is playing an increasingly crucial role in Quality Management and Engineering with forecasts predicting it will revolutionize most quality-related processes in the coming years. For quality engineers, AI is becoming a tool that facilitates data processing, reduces execution time for routine tasks and supports better decision-making.

Every new launch and implementation of changes in ongoing production involves the validation and verification of process parameters. One tool worth considering in this context is a Process Parameters Audit.

Visual aspects of parts are a crucial factor in the final approval of components to be delivered at the start of production. Their color, gloss and graining are important from the end customer's perspective.

Every organization producing aesthetic components must go beyond standard part approval to agree on a defined level of visual assessment with the customer. In the automotive industry, this is often achieved through approval based on a Quality Book.

Quality circles are an effective tool that not only help reduce errors and improve processes but also boost employee engagement and enhance team collaboration, making them a key element of success in the industrial sector.

Sooner or later, every manufacturing organization will face a quality issue that requires appropriate actions to be defined. A common mistake made during the analysis is identifying the cause as "operator error." Why? Because this is just the tip of the iceberg.

When manufacturing parts in the automotive industry, an organization usually works with two types of suppliers. The first is one the company can choose itself – we refer to them as Tier 2 suppliers. The second is the Directed-Buy supplier, chosen by the client for the organization to work with.

Gemba Walk is one of the key tools of lean management, playing an increasingly important role in the industrial sector. It involves regular visits to the actual place where production processes are carried out. Learn how this practice supports the work of quality professionals.

In every organization, regardless of the industry, problems arise almost daily and can take various forms — from minor production defects to serious issues escalated by customers. For this reason, the ability to resolve them quickly and effectively is invaluable.