CQI-14 training

Automotive Warranty Management

The CQI-14 training is delivered by an experienced practitioner and is based on the AIAG CQI-14 manual.

CQI-14 training agenda:

1. Definition of Special Processes according to ISO, IATF, and AIAG requirements

2. AWM CQI-14 as a Customer-Specific Requirement

3. General Requirements and Process Assessment

4. Qualifications of a Warranty Claims Management Auditor

5. Discussion of CQI-14 Manual Requirements:

  • Manual Sections
  • Pre-Assessment
  • Annual Assessment
  • Reporting
  • Responsibilities of the Supplier and Customer

Training addressees:Β 

Management staff:

  • Directors
  • Managers
  • Area Leaders

 

Specialist staff:

  • Process Engineers
  • Quality Specialists
  • Quality Controllers
  • Direct customer contact personnel

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Automotive Quality Solutions

CQI-14 Training Automotive Warranty Management

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Training program

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Automotive Quality Solutions

Thanks to the CQI-14 training, participants will learn:

  • Better understanding of warranty management processes – Participants will learn how to identify the root causes of warranty issues and manage them effectively.

  • Increased compliance with OEM and AIAG requirements – The training will support the implementation of best practices aligned with the CQI-14 manual, improving collaboration with customers.

  • Reduction of warranty costs – The acquired knowledge will help prevent warranty claims and optimize warranty processes, leading to cost savings for the company.

  • Enhanced professional competencies – The training certificate will boost participants’ value in the job market and open new career development opportunities in the automotive industry.

Automotive Quality Solutions

Benefits to the company:

  • Gaining knowledge for accurate and independent assessment of warranty claims management

  • Auditing in accordance with AIAG CQI-14 requirements

  • Managing quality documentation effectively

  • Ensuring proper oversight of the warranty claims management process

  • Improving collaboration between quality, service, and customer teams

Automotive Quality Solutions

Duration:

  • 1 day

 

Price:

€447 for the first participant

In the case of two or more participants from the same plant, a 10% discount applies to the second and each additional participant.

To organize in-house training sessions or internal online sessions for your company, please contact our office.

Upon client request, the training can be extended with an additional workshop day.

 

The price includes:

  • Training participation
  • Training materials
  • Certificate

 

Also, check out our article on CQI-14